Club Penguin takes Billing and Membership problems very seriously. Please be as detailed as possible so we can resolve the issue properly. In the event that we cannot locate your membership account, we may request additional information regarding your billing details.

We make every effort to respond during the same business day, but at times it may take 1 – 2 business days. If you do not hear from us within that time, this might mean that our emails are being filtered by your provider. Please send the request again and we will attempt another method of contact.

* Do not send credit card information through this form.

Thank you for your patience.

Please complete the following form:

Penguin Name:

Email Address:

Please provide a detailed report of the Billing or Membership issue:

* Message: